PRIVACY POLICY
Last Updated: October 5, 2026
Carpenter Agency ("Carpenter Agency," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit www.mycbcagent.com (the "Site"), contact us, request a quote, or sign up for text messages, and how we use and protect that information.
By using the Site, you agree to the practices described in this policy.
Information We Collect
Information you give us. When you fill out a contact form, request a quote, call us, or email us, we may collect your name, email address, phone number, mailing address, preferred office location, and the details of your message. To prepare an insurance quote, we may also ask for information such as dates of birth, driver's license numbers, vehicle and property details, business information, claims history, and other details an insurance company needs to evaluate coverage.
Information collected automatically. When you visit the Site, we and our service providers may collect basic technical information, including your IP address, browser type, device type, pages viewed, time spent on the Site, and the website that referred you. We collect this through cookies, pixels, and similar tools, including Google Tag Manager.
How We Use Your Information
We use the information we collect to respond to your questions and requests, prepare insurance quotes and present coverage options, service your policies and help with claims, send informational messages you have agreed to receive, operate and improve the Site, and meet our legal and regulatory obligations.
Text Messaging (SMS) Privacy
If you opt in to receive text messages from us, we collect your mobile phone number and record your consent. We use your number only to send the messages you agreed to receive.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. This excludes service providers that help us deliver messages, who are not permitted to use your information for any other purpose.
You can opt out at any time by replying STOP. For help, reply HELP or email us at Marsha@mycbcagent.com.
How We Share Your Information
We do not sell your personal information.
As an independent agency, we work with multiple insurance companies. When you ask for a quote or apply for coverage, we share the information needed with the insurance companies you are considering so they can evaluate your request. We may also share information with service providers who help us run our business (such as website hosting, email, and messaging platforms), when required by law or legal process, to protect the rights and safety of our agency, clients, or others, or in connection with a merger, acquisition, or sale of all or part of our business.
We handle nonpublic personal information in line with applicable state and federal law, including the Gramm-Leach-Bliley Act.
Cookies and Tracking Tools
Cookies are small files stored on your device that help websites remember information about your visit. We use them to understand how visitors use the Site and to improve it. Most browsers let you block or delete cookies through their settings. Some parts of the Site may not work properly if you do.
Third-Party Links
The Site links to outside websites, including insurance company sites and our social media pages on Facebook, Instagram, and LinkedIn. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before sharing information with them.
How We Protect Your Information
We use reasonable administrative, technical, and physical safeguards to protect your information. No website or method of electronic storage is completely secure, so we cannot promise absolute security.
How Long We Keep Your Information
We keep your information as long as we need it to serve you, maintain your policies, and meet legal, regulatory, and recordkeeping requirements.
Your Choices
You can ask us to update or correct your contact information, stop sending you messages, or remove you from our marketing lists at any time by contacting us using the information below. You can opt out of text messages by replying STOP.
Children's Privacy
The Site is not intended for children under 13, and we do not knowingly collect personal information from children under 13 through the Site. If you believe a child has given us information, please contact us and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and change the "Last Updated" date above.
Contact Us
If you have questions about this Privacy Policy, please contact us:
Carpenter Agency
567 Cason Ln STE F
Murfreesboro, TN 37128
Phone: (615) 896-8484
Carpenter Agency ("Carpenter Agency," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit www.mycbcagent.com (the "Site"), contact us, request a quote, or sign up for text messages, and how we use and protect that information.
By using the Site, you agree to the practices described in this policy.
Information We Collect
Information you give us. When you fill out a contact form, request a quote, call us, or email us, we may collect your name, email address, phone number, mailing address, preferred office location, and the details of your message. To prepare an insurance quote, we may also ask for information such as dates of birth, driver's license numbers, vehicle and property details, business information, claims history, and other details an insurance company needs to evaluate coverage.
Information collected automatically. When you visit the Site, we and our service providers may collect basic technical information, including your IP address, browser type, device type, pages viewed, time spent on the Site, and the website that referred you. We collect this through cookies, pixels, and similar tools, including Google Tag Manager.
How We Use Your Information
We use the information we collect to respond to your questions and requests, prepare insurance quotes and present coverage options, service your policies and help with claims, send informational messages you have agreed to receive, operate and improve the Site, and meet our legal and regulatory obligations.
Text Messaging (SMS) Privacy
If you opt in to receive text messages from us, we collect your mobile phone number and record your consent. We use your number only to send the messages you agreed to receive.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. This excludes service providers that help us deliver messages, who are not permitted to use your information for any other purpose.
You can opt out at any time by replying STOP. For help, reply HELP or email us at Marsha@mycbcagent.com.
How We Share Your Information
We do not sell your personal information.
As an independent agency, we work with multiple insurance companies. When you ask for a quote or apply for coverage, we share the information needed with the insurance companies you are considering so they can evaluate your request. We may also share information with service providers who help us run our business (such as website hosting, email, and messaging platforms), when required by law or legal process, to protect the rights and safety of our agency, clients, or others, or in connection with a merger, acquisition, or sale of all or part of our business.
We handle nonpublic personal information in line with applicable state and federal law, including the Gramm-Leach-Bliley Act.
Cookies and Tracking Tools
Cookies are small files stored on your device that help websites remember information about your visit. We use them to understand how visitors use the Site and to improve it. Most browsers let you block or delete cookies through their settings. Some parts of the Site may not work properly if you do.
Third-Party Links
The Site links to outside websites, including insurance company sites and our social media pages on Facebook, Instagram, and LinkedIn. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before sharing information with them.
How We Protect Your Information
We use reasonable administrative, technical, and physical safeguards to protect your information. No website or method of electronic storage is completely secure, so we cannot promise absolute security.
How Long We Keep Your Information
We keep your information as long as we need it to serve you, maintain your policies, and meet legal, regulatory, and recordkeeping requirements.
Your Choices
You can ask us to update or correct your contact information, stop sending you messages, or remove you from our marketing lists at any time by contacting us using the information below. You can opt out of text messages by replying STOP.
Children's Privacy
The Site is not intended for children under 13, and we do not knowingly collect personal information from children under 13 through the Site. If you believe a child has given us information, please contact us and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and change the "Last Updated" date above.
Contact Us
If you have questions about this Privacy Policy, please contact us:
Carpenter Agency
567 Cason Ln STE F
Murfreesboro, TN 37128
Phone: (615) 896-8484